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Join the Family

Join the Delicious Ideas Food Group family! DIFG is always on the lookout for hardworking individuals with a variety of roles within our head office and warehouse. If you’re looking few a new delicious career, please email emma@delicious-ideas.com with a brief cover letter and CV. We’ll get back to you shortly.

Current Vacancies

Customer Service Executive

Delicious Ideas Food Group is looking for a Customer Service Executive to join our team. This role is perfect for candidates looking to work in a dynamic and growing family-run business in the food and beverage industry. The primary purpose of this job will be to handle and respond to customer service queries and build client relationships

Salary: £18-24K depending on experience, plus monthly voucher rewards based on sales performance

How To Apply

Please send your cover letter and CV to nick@delicious-ideas.com 

Main Duties and Expectations

  • To deal with all Customer Service needs in a timely manner.
  • To keep on top of source of queries and issues, and cost to the business.
  • To report monthly trends on complaints and queries to Senior Management.
  • To assist the Senior Sales Team with reporting and sales analysis.
  • To respond to inbound calls and make outbound calls informing customers of new products and promotions.
  • To input orders daily onto our Orderwise software and produce picking notes.
  • To assist the Senior Sales team with new sales enquiries.
  • To liaise with Operations on stock issues and communicate out to the sales teams.

Qualifications

  • Maths and English GCSE grade C or above (or equivalent)

Skills/competencies

  • Ability to build customer relationships
  • Attention to detail
  • Excellent verbal communication skills
  • Good knowledge of MS Office software – specifically Excel

Knowledge and Experience (desired)

  • Previous experience selling over the phone
  • Customer service experience

Personal Qualities

  • Self motivated
  • Positive attitude

Production Line Leader

Our production team is growing at Delicious Ideas Food Group as we’re looking for a new production lead to join our team. The main duties will be to assist the production manager in ensuring the efficient operation of the production lines and production operations, as well as supervising production team and operating the machines to ensure all required standards and production targets are being maintained.

Salary: 21K – 23K D.O.E.

How To Apply

Please send your cover letter and CV to Mark.Ayres@delicious-ideas.com

Responsibilities

  • Operation of the packing lines in an efficient manner
  • Supervision of production team ensuring the correct procedures are being followed
  • Ensure production targets are met
  • Ensure all administration/paperwork is completed correctly in a timely manner
  • Carry out QA checks when required
  • Uphold a ‘clean as you go’ policy amongst the team members
  • Ensure all packed product meet the required specifications
  • Basic set up and machinery problem solving
  • Ensure any issues/non-conformances are communicated to the production manager

Qualifications

  • Maths and English GCSE grade C or above, or equivalent (desirable)
  • Full clean driving license

Skills

  • Attention to detail
  • Ability to problem solve
  • Planning and organising

Skills (Cont’d)

  • Managing people
  • Working to deadlines

Knowledge & Experience (desirable)

  • Food Hygiene
  • Basic machinery maintenance

Personal Qualities

  • Self motivated
  • Positive attitude
  • Ability to work in team
  • Performance under pressure
  • Enjoy working and being part of a team

Benefits

  • Discounted or Free Food
  • On-Site Parking
  • Company Events
  • Gym Membership
  • Company Pension
  • Referral Programme